IVINTAGE Integrated Shipping and Returns Policy

Order Shipping: We Reach You with Style and Confidence

At IVINTAGE, we understand the importance of receiving your favorite products as quickly as possible and in the best condition. Therefore, we are committed to providing a smooth and reliable shipping experience that ensures your complete satisfaction. Your orders will be processed with utmost care and shipped through our trusted logistics partners to guarantee timely delivery.

We are constantly working to update our shipping options and offer the best possible prices. You will be able to easily track your shipments via the tracking link we will send you after shipping confirmation.

Modifying Your Order: Flexibility for Your Convenience

We understand that your preferences may change, which is why we give you the opportunity to easily modify your order. You have a full 24 hours from the moment you place your order to make any desired changes. Our customer service team is ready to assist you. Please contact us directly via WhatsApp to request modifications, and we will do our best to accommodate your request within the specified timeframe.

Important Tip: The sooner you inform us of any changes, the higher the chance of successfully implementing them before your order is shipped.

Choosing the Perfect Size: Your Guide to Guaranteed Satisfaction

We believe that getting the right size is key to enjoying our products. To avoid any inconvenience, we strongly encourage you to review our detailed "Size Chart," available on each product page. We have included clear instructions and precise measurements to help you choose the most suitable size for you. Investing a few minutes in measuring yourself and comparing the results with our chart ensures a perfect shopping experience.

If you encounter any difficulties or have questions regarding sizing, please do not hesitate to contact our technical support team, who are always ready to provide assistance.

Exchange and Return Policy: Our Commitment to Your Satisfaction

At IVINTAGE, your satisfaction is our top priority. We are committed to providing high-quality products that meet your expectations. In case of any manufacturing defects or errors in the product caused by our side, we support your right to exchange.

• Reporting Period: Please contact us within 3 business days of receiving your order to report any defects or issues.

• Assessment Mechanism: Upon receiving your request, our specialized team will carefully evaluate the situation.

• Exchange: If a defect on our part is confirmed, we will arrange for the exchange of the defective product with a new, identical one as quickly as possible.

• Cancellation Conditions: Please note that orders can only be canceled or refunded in the event of the aforementioned defects or any unintentional error on our part. We do not accept cancellations or returns for products that have been opened, used, or subjected to misuse by the customer.

We always strive to provide the best possible service and appreciate your understanding and cooperation to ensure a positive shopping experience for everyone.